Are they easy for pets to use, will my pet soon get used to it?

Most pets will take to their new pet door immediately; a few more timid creatures will need a little encouragement with tasty titbits. As soon as your pet realises the freedom and independence benefits that their new flap has to offer, there will be no more problems!

What types of door or wall can I fit a pet door into?

There are Pet Mate pet doors available to fit almost any material including glass.

Are they easy to fit?

Pet Mate suppply simple instructions with diagrams and supply a cut-out template to make installation relatively easy. Their helpline is always available if you need more advice.

What are 2-way locking and 4-way locking pet doors?

A 2-way lock allows you to set the flap in two different positions – either “Locked” (stopping exit and entry) or “Unlocked” (allows both exit and entry). A 4-way lock gives more control of your pets' movements as it also allows you to set the flap to “In Only” and “Out Only” – which is very useful if you want to keep your pet outside or lock him in at night.

Are spare parts, particularly flaps readily available?

Yes, Pet Mate offer a lifetime parts service. Please call their helpline on (01932) 700 001, or go to the customer service part of their website for advice.

Does the magnet feel heavy to the cat?

No, the magnet is designed specifically for cats of all temperaments, breeds, and sizes and is smaller than many other makes of magnets.

Does the Electromagnetic Door keep out all other pets?

The Electromagnetic Cat Flap keeps out stray cats, which by definition would not be wearing a collar or magnet. Any magnetic cat flap has the potential to admit a pet wearing a magnet.

Will my Electromagnetic Door work if my dog wears a cat collar magnet?

Most small dogs have a longer nose than cats. For this reason, the dog collar magnet is more powerful than the cat collar magnet although different breeds will obviously have different nose to collar distances.

For best results, we recommend that all dogs use dog collar magnets, and cats use cat collar magnets.